This privacy policy is closely related to your personal information and your use of our website, products or services. Please read it carefully and make proper choices using your own good judgment!

Ruijie Networks Co., Ltd. and its subsidiaries (“Ruijie” or “We”) are fully aware of the importance of personal information to you, and are committed to respecting and protecting your privacy. To this end, we will make every effort to protect the security and reliability of your personal information, and regard this duty as the core of our business development and as a part of our social responsibilities and obligations. Before you access or use our website, products or services, please read and understand this Privacy Policy (this “Policy”). By using or continuing to use our website, products or services, you agree that we may collect, use, store, share and process your information in accordance with this Policy. This Policy is applicable to Ruijie’s website, products, services or business activities with this Policy shown or a link to this Policy. If you have any questions, comments or suggestions, please contact us via any of the means below: e-mail: [web@ruijie.com.cn]; contact number: [010-51715999].

This Policy describes how we collect, use, store, share and process your personal information and other content when you access or use our website, products or services, as well as the way we provide for you to access, update, control and protect your information, but this Policy might not have covered all possible data processing scenarios. The information collection policy on product- or service-specific data may be published by Ruijie in supplementary policies, subsequent updates to this Policy, policy statements accompanied to products or services, or notifications provided specifically when data are collected.

This Policy will help you understand the following:

I. What Personal Information We Collect About You

II. How We Use Cookies and Similar Technologies

III. How We Use, Entrust Others to Process, Share, Transfer, and Publicly Disclose Your Personal Information

IV. How to Access or Modify Your Personal Information

V. How We Protect Your Personal Information

VI. How We Process Children’s Personal Information

VII. Exceptions to the Application of this Policy

VIII. How Your Personal Information is Transferred Globally

IX. Updates to this Policy

 

I. What Personal Information We Collect About You

On our website, you can ask for help, register to request for materials, or join the community to participate in our activities; you can also obtain performance support you may need via our related products or services to meet your business and daily needs. We need to collect some information for providing you with certain business functions. If you choose to use this business function, you need to provide us or allow us to collect the necessary information, including general personal information (including your name, phone number, and e-mail); personal identification information (including ID card, passport, and work permit); network identification information (including system account number, IP address, e-mail address and password, passphrase, and passphrase-protected key related to the foregoing); personal education and employment information (including personal occupation, position, employer, educational background, and degree); personal browsing history (referring to user operation records stored in logs, including website browsing history, software use history, and click history); frequently used personal device information (including hardware serial number, device MAC address, software list, and unique device identification code); specific personal location information (including location tracks) depending on what you actually provide or what we actually collect.

II. How We Use Cookies and Similar Technologies

By visiting our website, you agree that we may use cookies or similar technologies for storing information about you.

(一)Cookie

(1) Cookies

With use of new technologies in the Internet, we provide visitors of our website with a completely personalized experience. We use cookies to analyze the usage of web pages. Cookies allow us to obtain and maintain information such as your website browsing history. A cookie is a small file which requires your permission to be placed on your computer’s hard drive. Use of this technology does not mean that we are automatically informed of any information about you. We can identify the type of computer you use, but the main purpose of using cookies is to provide you with better experience when you visit the website. Ruijie has absolutely no intention to violate your privacy when you use the website.

We use cookies and other information for the purposes stated in this Policy. You can manage or delete cookies according to your preferences. For more information about cookies, you can also visit the website at AboutCookies.org. Most web browsers automatically accept cookies, and they also have a function that blocks cookies. You can reject or delete all cookies through your browser settings. However, if you do so, you will need to change the user settings every time you visit our website. For more information on how to change your browser settings, please see the guides for browsers such as <Internet Explorer>, <Google Chrome>, <Mozilla Firefox>, <Safari> and <Opera>.

(2) Web beacons and pixel tags

An e-mail that we may send to you may contain a click URL linking to the content of our website. If you click the URL, we will track the click to help us understand your preferences for our website, products and services, and improve our customer service.

III. How We Collect and Use, Entrust Other to Process, Share, Transfer, and Publicly Disclose Your Personal Information

(1) Purposes for collecting and using personal information

We may collect and use your personal information for the purposes described below:

1. Registering for a login account. You are required to provide us with your mobile phone number when you sign up as an ordinary user. We will verify your identity by sending an SMS verification code, or you may access via authorization login of a third-party account such as your WeChat ID (please follow the tips we provide to you in the operation process for your option, and we will use related information about you in accordance with your authorization and agreement with the third party to the extent permitted by applicable laws and regulations). Your account name is your mobile phone number or a unique account number entered by you. You may also be allowed to modify or add your information including your name, e-mail address, company name, industry and location, all of which are classified as your “Account Information”. Your supplementary account information will help us provide you with personalized services. In addition to the mandatory information required by the system, you may provide any further information you would like to provide. If you wish to become our partner, please follow the tips we give you regarding how to choose the operation steps that are suitable for you and register for the relevant account. If you are visiting our website or using our products or services on behalf of your organization or other entity that authorizes you to do so, please make sure that you have obtained full authorization from the entity before performing related operations.

2. Providing you with general services:

(1) Responding to your transaction or service requests, including fulfilling orders; delivering, activating or verifying products or services; after-sales service;

(2) Providing training and certification, and managing and handling training and certification results;

(3) Asking or reminding you to participate in online or offline activities;

(4) Providing you with the information you request (such as marketing materials, white papers for products or services);

(5) Synchronizing, sharing and storing the data you upload or download and the data required to perform the upload and download; and

(6) Providing other general services such as technical support.

3. Sending you e-mails, messages or announcements for providing personalized services:

(1) Promotional services: sending you information about products and services that you may be interested in; inviting you to participate in Ruijie’s activities, market surveys or satisfaction surveys; or sending you marketing messages; providing you with a personalized user experience and personalized information; collecting relevant information for purposes of data analysis and research, understanding the effectiveness of our business operations, improving our products and services, and maintaining and enhancing the security of websites, products, and services.

(2) Key notifications such as updates: such as notifications of operating system or application updates and installations.

(3) Certifying and managing business partners, communicating or conducting business with business partners; and

(4) Other personalized services.

4. Abiding by and enforcing applicable laws, regulations, standards and policies.

(2) Entrusted processing

Some certain modules or functions we provide to you may be provided by third-party service providers. For example, we may hire a service provider to assist us in providing customer support.

We will sign strict confidentiality agreements with all companies, organizations and individuals with whom we entrusted the processing of personal information, and will require them to process personal information in accordance with our requirements, and any other related confidentiality and security measures.

(3) Sharing

1. We may share your personal information with third parties such as our affiliates and partners (to ensure the smooth completion of services provided to you). However, we will only share personal information that is necessary, and such sharing is restricted to the purpose stated in this Policy. If our affiliates intend to change the purpose of processing personal information, we will ask for your further consent, and sign strict confidentiality agreements with them.

2. We will not share your personal information with any company, organization or individual other than Ruijie without your consent or authorization, but we may share your personal information under the circumstances below:

(1) We may provide information in order to comply with applicable laws and regulations;

(2) We may provide information in order to comply with judicial rulings or other legal processes;

(3) We may provide information in order to comply with the requirements of administrative authorities or other legally authorized organizations;

(4) We may provide information for the purpose of “collecting and using personal information”;

(5) We may provide necessary information in order to protect the public interests, or to protect the personal and property safety or legal rights and interests of us, our affiliates or partners, you or other users of us to the extent permitted by law.

(6) Other circumstances permitted by laws and regulations or agreed in this Policy.

(4) Transfer

We will not transfer your personal information to any company, organization or individual without your consent or authorization, except as follows:

1. We may transfer information in order to comply with applicable laws and regulations, judicial rulings or other legal processes, or the requirements of administrative authorities or other legally authorized organizations;

2. When we are in a process of merger, acquisition, asset transfer, bankruptcy liquidation or similar transaction, and if such process involves a transfer of your personal information, we will require the new company or organization that will take hold of your personal information to continue to be bound by this Policy, otherwise we will require this company or organization to ask for your further consent.

(5) Public disclosure

We will publicly disclose your personal information only under the circumstances below, and provided that we have taken industry-standard security measures:

1. Where we have obtained your explicit consent; or

2. Where we are required to publicly disclose your personal information according to the law, legal proceedings, litigation or mandatory requirements of the competent government departments. We will limit the disclosure to the minimum extent reasonably possible by upholding the principle of prudence.

IV. How to Access or Modify Your Personal Information

First of all, you shall ensure that all personal information provided to us is accurate and that you shall properly keep your account number, password and other information. Then, we will make every effort to maintain the accuracy and completeness of your personal information, and timely update the data according to the information you provide.

To the extent permitted by the law, you may have the right to access, update or correct your personal information; remove your personal information; and change the scope of your authorization and consent.

To exercise these rights, you can give your feedback to us. Your written request may be required for security. We may decline the request if we have reasonable grounds to believe that your request is fraudulent, unfeasible or may jeopardize the privacy of others.

If allowed by applicable laws, you also have the right to withdraw your consent at any time when we process your personal information based on your consent. However, your withdrawal does not affect the legitimacy and effectiveness of how we process your personal information based on your consent before the withdrawal is made; nor does it affect any information processing based on any justification other than your consent.

We do not charge any cost for your reasonable request in principle, but we will charge a certain cost for repeated requests that exceed a reasonable limit. We may reject requests that are unreasonably repeated, require too many technical mechanisms (e.g., the need to develop new systems or radically change existing practices), pose risks to the legitimate rights and interests of others, or are highly impractical (e.g., involving backing up information stored on a magnetic tape).

In the following circumstances, we will not be able to respond to your requests:

(1) Related to the fulfillment of obligations by the controller of personal information according to any law and regulation;

(2) Directly related to national security and national defense safety;

(3) Directly related to public safety, public health and major public interests;

(4) Directly related to crime investigation, prosecution, trial and execution of judgments;

(5) The controller of personal information has sufficient evidence to believe that the subject of personal information harbored subjective malice or committed abuse of rights.

(6) For the purpose of protecting the life, property and other major legitimate rights and interests of the subject of personal information or other individuals where the consent is difficult to obtain;

(7) Responding to the request of the subject of personal information will cause serious damage to the legitimate rights and interests of the subject of personal information or other individuals and organizations;

(8) Involving trade secrets.

If you think that the way we process your personal information does not comply with applicable data protection laws, please contact us.

V. How We Protect Your Personal Information

We have used industry-standard security measures to protect your personal information from unauthorized access, public disclosure, use, modification, damage or loss. We will take all reasonable and feasible measures to protect your personal information. We will retain your personal information for no longer than is necessary for the purposes or objectives stated in this Policy, unless extension of the retention period is required or permitted by the law.

VI. How We Process Children’s Personal Information

We will try our best to ensure information security for users under the age of 14. Personal information of users under the age of 14 must be provided with parental or guardian consent. Our websites, products and services are primarily intended for adults. A child must not create a user account without parental or guardian consent. If you are a child, when registering your name, address, phone number, or other personal information, or when purchasing at our website, make sure that one of your parents or guardians are present. If we find ourselves collecting children’s personal information without having obtained guardian consent, we will take steps to delete the relevant data as soon as possible. Despite different definitions of children in local laws and customs, we will consider anyone under the age of 14 as a child.

VII. Exceptions to the Application of this Policy

For the sake of better service experience, you may receive content or web links from third parties other than us (“Third Parties”) through our website. Please note that links from our website to third-party websites are provided to you for convenience only. If you use these links, you will leave our website. These websites may collect personal information about you. We do not endorse, or make any representations, or assume any liability for these websites and any information, software or other products, materials obtained through these websites, or any results from using them. The information protection practices of third-party websites linked to our website are outside the scope of this Policy. Please make your choice carefully!

VIII. How Your Personal Information is Transferred Globally

In principle, the personal information we collect and produce in the territory of the People’s Republic of China will be stored in the same territory. Since we may provide products or services through resources and servers outside the People’s Republic of China, this means that with your authorization, your personal information may be transferred to, or accessed from, foreign jurisdictions in the country in which you use the products or services. Such jurisdictions may have different data protection laws, or even have not enacted relevant laws. By using our website and solutions, or providing any personal information to us, where the applicable law permits, you acknowledge and agree to the transfer, processing and storage of such information outside your country of residence where data protection standards may be different.

IX. Updates to this Policy

This Policy is subject to change. We reserve the right to update or change this Policy at any time. We will post any changes to this Policy on this page. In addition, if any major changes are made to this Policy, we may notify you through different channels, for example, posting a notice on our website or directly sending you a notification by e-mail. However, without your express consent, we will not diminish any of your rights under this Policy.

Last updated and published: February 27, 2020.