No.: EOS-2018-0007

Date: 10/05/2018

Dear Valued Customers,

Thank you very much for your support on our products and services.

To help you discern market changes and adapt to technology development and innovation, we would like to inform that the end of sale (EOS) date of RG-S12000 is May 10, 2018. After this date, we will not accept new orders or capacity expansion orders. We are sorry for any inconvenience this may cause and appreciate your understanding.

Table 1 describes the end of life milestones, definitions and dates for RG-S12000

Milestone

Definition

Date

 

 

End of Sale Date

The last date to order the product from Ruijie. Ruijie will not accept new orders or capacity expansion orders after that. The product is not sold any longer after the date.

 

 

May 10, 2018

 

 

End of Software Maintenance Date

The last date that Ruijie Engineers may release any firmware or provide bug fixes. After this date, Ruijie Engineers will no longer develop, maintain, or test the software of this product.

 

 

May 10, 2020

 

End of New Life Attachment Date

For products and software that are not covered by service contracts, this is the last date to order new service contracts.

 

May 10, 2019

 

 

End of Life Contract Renewal Date

The last date to extend or renew a service contract for the product. Any service contract extension or renewal will not be accepted beyond the last date.

 

 

May 10, 2022

 

 

End of Life Date

The last date of product service period. After this date, all support services for the product will be unavailable.

 

 

May 10, 2023

Table 1: the milestones of the RG-S12000

Ruijie Network provides new products with better performance as replacements for RG-S12000.

Table 2 shows the recommended replacement products we provide for you.

EOS product

Replacement product

S12006-Iseries

S8607E-Iseries

S12010-Iseries

S8610E-Iseries

M12000-CM

M8600E-CM

M12000-CM III

M8600E-CM

RG-PA2000I

RG-PA1600I

RG-PA1200I

RG-PA1600I

M12010-FAN I

N/A

M12006-FAN I

N/A

M12000-02XFP24SFP/12GT-EA

M8600E-24GT20SFP4XS-ED

M12000-48GT/4SFP-EA

M8600E-48GT-ED

M12000-04QXS-DA

M8600E-12QXS-DC

M12000-16XS-DA

M8600E-24XS4QXS-DC

M12000-48XS-DA

M8600E-48XS-DC

Table 2: replacement products list

If you have any further questions, please don’t hesitate to contact Ruijie Service Support Center or local sales representatives. For more information about Ruijie Network end-of-life policies, please visit: https://www.ruijienetworks.com/support/productlifecycle .

Sincerely,

Ruijie Networks Co., Ltd.

May 10, 2018