Reyee Product

Products

Hardware Support

Software support (OS / Firmware)

Remote Technical Support

Warranty Duration1

RMA/DOA - Return for Repair (RFR) 2

One-to-One Replacement Service3

Software Updates4

TAC Support (7*14 Online) 5

RITA Online Self-Service Support (7x24 Online) 6

ES Series Switch

RG-ES05G

3 Years

N/A

RG-ES08G

3 Years

N/A

RG-ES105D

3 Years

N/A

RG-ES108D

3 Years

N/A

RG-ES105GD

3 Years

N/A

RG-ES108GD

3 Years

N/A

RG-ES216GC

3 Years

N/A

RG-ES224GC

3 Years

N/A

RG-ES205GC-P

3 Years

N/A

RG-ES205GC3 YearsN/A
RG-ES208GC3 YearsN/A

RG-ES209GC-P

3 Years

N/A

RG-ES210GC-LP3 YearsN/A

RG-ES218GC-P

3 Years

N/A

RG-ES226GC-P

3 Years

N/A

NBS Series Switch

RG-NBS3100-8GT2SFP-P

5 Years

N/A

RG-NBS3100-24GT4SFP-P

5 Years

N/A

RG-NBS3100-8GT2SFP

5 Years

N/A

RG-NBS3100-24GT4SFP

5 Years

N/A

RG-NBS3200-24GT4XS-P

5 Years

N/A

RG-NBS3200-48GT4XS-P

5 Years

N/A

RG-NBS3200-24GT4XS

5 Years

N/A

RG-NBS3200-48GT4XS

5 Years

N/A

RG-NBS3200-24SFP/8GT4XS

5 Years

N/A

RG-NBS5100-24GT4SFP

5 Years

N/A

RG-NBS5100-48GT4SFP

5 Years

N/A

RG-NBS5200-24GT4XS

5 Years

N/A

RG-NBS5200-48GT4XS

5 Years

N/A

RG-NBS5200-24SFP/8GT4XS

5 Years

N/A

Wireless Access Point

RAP2200(E)

3 Years

N/A

RAP2200(F)

3 Years

N/A

RAP1200(F)

3 Years

N/A

RAP1200(P)3 YearsN/A
RAP2260(G)3 YearsN/A
RAP2260(E)3 YearsN/A
RAP6260(G)3 YearsN/A

RG-EAP602

3 Years

N/A

RG-RAP6262(G)3 YearsN/A

RG-EST310

3 Years

N/A

RG-EST3503 YearsN/A

EG Series Router

RG-EG105G

3 Years

N/A

RG-EG105G V2

3 Years

N/A

RG-EG105G-P

3 Years

N/A

RG-EG210G-P

3 Years

N/A

RG-EG210G-E3 YearsN/A
RG-EG305GH-P-E3 YearsN/A
RG-EG310GH-E3 YearsN/A
RG-EG310GH-P-E3 YearsN/A

RG-EG105GW

3 Years

N/A

Home Wi-Fi

RG-EW300 PRO3 YearsN/A

RG-EW1200

3 Years

N/A

RG-EW1200G PRO

3 Years

N/A

RG-EW1800GX PRO3 YearsN/A
RG-EW3200GX PRO3 YearsN/A

 

 

SWITCHES

Products

Hardware Support

Software support (OS / Firmware)

Remote Technical Support

Warranty Duration1

RMA/DOA - Return for Repair (RFR) 2

One-to-One Replacement Service3

Software Updates4

TAC Support (7*14 Online) 5

RITA Online  Self-Services Support (7x24 Online) 6

RG-N18000-X Series

RG-N18018-X

3 Years

9x5x15CD-Ship8

N/A

RG-N18010-X

3 Years

9x5x15CD-Ship8

N/A

Related management engine, line card, power & fan module of RG-N18000-X Series Switches

3 Years

9x5x15CD-Ship8

N/A

RG-N18000 Series

RG-N18007

3 Years

9x5x15CD-Ship8

N/A

RG-N18010

3 Years

9x5x15CD-Ship8

N/A

RG-N18012

3 Years

9x5x15CD-Ship8

N/A

RG-N18014

3 Years

9x5x15CD-Ship8

N/A

Related management engine, line card, power & fan module of RG-N18000 Series Switches

3 Years

9x5x15CD-Ship8

N/A

RG-S7800C Series

RG-S7808C

3 Years

9x5x15CD-Ship8

N/A

RG-S7805C

3 Years

9x5x15CD-Ship8

N/A

The power module, line card of RG-S7800C Series Switches

3 Years

9x5x15CD-Ship8

N/A

RG-S6500 Series

RG-S6520-64CQ

3 Years

9x5x15CD-Ship8

N/A

RG-S6510-48VS8CQ

3 Years

9x5x15CD-Ship8

N/A

Related line card, power & fan module of RG-S6500 Series Switch

3 Years

9x5x15CD-Ship8

N/A

DataCenter Switch

RG-S6220-48XS6QXS-H-AC

3 Years

9x5x15CD-Ship8

N/A

RG-S6220-48XT6QXS-H-AC

3 Years

9x5x15CD-Ship8

N/A

Related line card, power & fan module of RG-S6220-H Series Switch

3 Years

9x5x15CD-Ship8

N/A

RG-S6120 Series

RG-S6120-20XS4VS2QXS

3 Years

9x5x15CD-Ship8

N/A

RG-S5750-H Series

RG-S5750C-28GT4XS-H

3 Years / Limited Lifetime7 (Optional)

9x5x15CD-Ship8

N/A

RG-S5750C-48GT4XS-H

3 Years / Limited Lifetime7 (Optional)

9x5x15CD-Ship8

N/A

RG-S5750C-28SFP4XS-H

3 Years / Limited Lifetime7 (Optional)

9x5x15CD-Ship8

N/A

RG-S5750C-48SFP4XS-H

3 Years / Limited Lifetime7 (Optional)

9x5x15CD-Ship8

N/A

RG-S5750-48GT4XS-HP-H

3 Years

9x5x15CD-Ship8

N/A

Related line card, power & fan module of RG-S5750-H Series Switch

3 Years

9x5x15CD-Ship8

N/A

RG-S2900G-E V3 Series

RG-S2928G-E V3

3 Years / Limited Lifetime7 (Optional)

9x5x15CD-Ship8

N/A

RG-S2952G-E V3

3 Years / Limited Lifetime7 (Optional)

9x5x15CD-Ship8

N/A

RG-S2910XS-E/P Series

RG-S2910-24GT4XS-E

3 Years / Limited Lifetime7 (Optional)

9x5x15CD-Ship8

N/A

RG-S2910-48GT4XS-E

3 Years / Limited Lifetime7 (Optional)

9x5x15CD-Ship8

N/A

RG-S2910C-24GT2XS-HP-E

3 Years

9x5x15CD-Ship8

N/A

RG-S2910C-48GT2XS-HP-E

3 Years

9x5x15CD-Ship8

N/A

RG-S2910-10GT2SFP-P-E

3 Years

9x5x15CD-Ship8

N/A

Related line card, power & fan module of RG-S2910XS-E/P Series Switch

3 Years

9x5x15CD-Ship8

N/A

RG-S2910-H Series(HPoE)

RG-S2910-24GT4XS-UP-H(V3.0)

3 Years

9x5x15CD-Ship8

N/A

RG-S2910-24GT4SFP-UP-H(V3.0)

3 Years

9x5x15CD-Ship8

N/A

RG-S2910-10GT2SFP-UP-H(V3.0)

3 Years

9x5x15CD-Ship8

N/A

L2+ Full Managed

XS-S1960-10GT2SFP-P-H

3 Years

N/A

XS-S1960-24GT4SFP-UP-H

3 Years

N/A

XS-S1960-24GT4SFP-H

3 Years

N/A

XS-S1960-48GT4SFP-H

3 Years

N/A

L2 Smart Managed

XS-S1920-26GT2SFP-P-E

3 Years

N/A

XS-S1920-26GT2SFP-LP-E

3 Years

N/A

XS-S1920-9GT1SFP-P-E

3 Years

N/A

XS-S1920-24T2GT2SFP-P-E

3 Years

N/A

XS-S1920-24T2GT2SFP-LP-E

3 Years

N/A

RG-S1920-24GT4SFP/2GT

3 Years

N/A

RG-S1920-18GT2SFP

3 Years

N/A

Unmanaged PoE

RG-ES126G-P-L

3 Years

N/A

RG-ES126G-LP-L

3 Years

N/A

RG-ES109G-LP-L

3 Years

N/A

RG-S1818G

3 Years

N/A

RG-S1826

3 Years

N/A

RG-S1826G

3 Years

N/A

RG-S1826G-P

3 Years

N/A

RG-S1808

3 Years

N/A

RG-S1810G-P

3 Years

N/A

RG-S1808G

3 Years

N/A

RG-S1809-P

3 Years

N/A

 

 

WIRELESS LAN

Products

Hardware Support

Software support (OS / Firmware)

Remote Technical Support

Warranty Duration1

RMA/DOA - Return for Repair (RFR) 2

One-to-One Replacement Service3

Software Updates4

TAC Support (8x5 Online) 5

RITA Online  Self-Services Support (24x7 Online) 6

Indoor Access Points

RG-AP840-I

3 Years  /        Limited Lifetime7 (Optional)

N/A

RG-AP740-I

3 Years

9x5x15CD-Ship8

N/A

RG-AP740-I (C)

3 Years

9x5x15CD-Ship8

N/A

RG-AP730-L

3 Years / Limited Lifetime7 (Optional)

N/A

RG-AP720-L

3 Years  /        Limited Lifetime7 (Optional)

N/A

RG-AP820-L (V2)

3 Years

N/A

RG-AP710

3 Years / Limited Lifetime7 (Optional)

N/A

RG-AP210-L

3 Years

N/A

Wall Plate Access Points

RG-AP130(L)

3 Years

N/A

RG-AP130(W2)

3 Years

N/A

RG-AP130(W2) V2

3 Years

N/A

RG-AP110-L

3 Years

N/A

RG-AP180

3 Years

N/A

Outdoor Access Points

RG-AP630(CD)

3 Years

9x5x15CD-Ship8

N/A

RG-AP630(IDA2)

3 Years

9x5x15CD-Ship8

N/A

RG-AP630(IODA)

3 Years

9x5x15CD-Ship8

N/A

RG-AP680(CD)

3 Years

9x5x15CD-Ship8

N/A

Outdoor Access Points Accessories

RG-ANTx3-2400&5800(O)

3 Years

N/A

RG-ANTx3-2400D

3 Years

N/A

RG-ANTx3-5800D

3 Years

N/A

Wireless Controller (Appliance)

RG-WS6008

3 Years

9x5x15CD-Ship8

N/A

RG-WS6108

3 Years

9x5x15CD-Ship8

N/A

RG-WS6816

3 Years

9x5x15CD-Ship8

N/A

RG-M18000-WS-ED

3 Years

9x5x15CD-Ship8

N/A

 

 

GATEWAY

Products

Hardware Support

Software support (OS / Firmware)

Remote Technical Support

Warranty Duration1

RMA/DOA - Return for Repair (RFR) 2

One-to-One Replacement Service3

Software Updates4

TAC Support (8x5 Online) 5

RITA Online  Self-Services Support (7x24 Online) 6

RG-EG3000XE

3 Years

9x5x15CD-Ship8

N/A

RG-EG3250

3 Years

9x5x15CD-Ship8

N/A

RG-EG3230

3 Years

9x5x15CD-Ship8

N/A

RG-EG2100-P v2

3 Years

N/A

RG-Gateway-HDD-1T

3 Years

N/A

 

 

 

ROUTER

Products

Hardware Support

Software support (OS / Firmware)

Remote Technical Support

Warranty Duration1

RMA/DOA - Return for Repair (RFR) 2

One-to-One Replacement Service3

Software Updates4

TAC Support (8x5 Online) 5

RITA Online  Self-Services Support (7x24 Online) 6

RSR77-X Series

RSR7716-X

3 Years

9x5x15CD-Ship8

N/A

RSR7708-X

3 Years

9x5x15CD-Ship8

N/A

RSR30 Series

RSR30-X-SPU10 V1.5

3 Years

9x5x15CD-Ship8

N/A

RSR20 Series

RSR20-X-28

3 Years

9x5x15CD-Ship8

N/A

 

 

 

 

 

FIREWALL

Products

Hardware Support

Software support (OS / Firmware)

Remote Technical Support

Warranty Duration1

RMA/DOA - Return for Repair (RFR) 2

One-to-One Replacement Service3

Software Updates4

TAC Support (8x5 Online) 5

RITA Online  Self-Services Support (7x24 Online) 6

RG-WALL 1600-S3200

3 Years

9x5x15CD-Ship8

N/A

RG-WALL 1600-M5100

3 Years

9x5x15CD-Ship8

N/A

RG-WALL 1600-M6600

3 Years

9x5x15CD-Ship8

N/A

RG-WALL 1600-X9300

3 Years

9x5x15CD-Ship8

N/A

 

 

SOFTWARE

Products

Hardware Support

Software support (OS / Firmware)

Remote Technical Support

Warranty Duration1

RMA/DOA - Return for Repair (RFR) 2

One-to-One Replacement Service3

Software Updates4

TAC Support (8x5 Online) 5

RITA Online  Self-Services Support (7x24 Online) 6

MACC

RG-MACC-INTL-Base

3 Years

N/A

N/A

RG-MACC-SAM-BASE

3 Years

N/A

N/A

SAM+ International Edition

RG-SAM Plus Int. Base

3 Years

N/A

N/A

RG-SAM Plus Int. Portal Component

3 Years

N/A

N/A

RG-SAM Plus Int. Self-Service Component

3 Years

N/A

N/A

RG-SAM Plus Int. SMS Component

3 Years

N/A

N/A

RG-SAM Plus Int. Visualization Component

3 Years

N/A

N/A

Network Management System

RG-SNC-Pro-Base-EN

3 Years

N/A

N/A

RG-SNC-Pro-Topo-EN

3 Years

N/A

N/A

RG-SNC-Pro-WLAN-EN

3 Years

N/A

N/A

 

 

 

 

 

ADDITIONAL NETWORKING PRODUCTS

Products

Hardware Support

Software support (OS / Firmware)

Remote Technical Support

Warranty Duration1

RMA/DOA - Return for Repair (RFR) 2

One-to-One Replacement Service3

Software Updates4

TAC Support (8x5 Online) 5

RITA Online  Self-Services Support (7x24 Online) 6

Transceivers

100G-QSFP-SR-MM850

3 Years

9x5x15CD-Ship8

N/A

100G-QSFP-iLR4-SM1310

3 Years

9x5x15CD-Ship8

N/A

100G-AOC-5M

3 Years

9x5x15CD-Ship8

N/A

100G-AOC-10M

3 Years

9x5x15CD-Ship8

N/A

GE-SFP-LX20-SM1310-BIDI

3 Years

9x5x15CD-Ship8

N/A

GE-SFP-LX20-SM1550-BIDI

3 Years

9x5x15CD-Ship8

N/A

GE-SFP-LH40-SM1310-BIDI

3 Years

9x5x15CD-Ship8

N/A

GE-SFP-LH40-SM1550-BIDI

3 Years

9x5x15CD-Ship8

N/A

MINI-GBIC-ZX80-SM1550

3 Years

9x5x15CD-Ship8

N/A

MINI-GBIC-ZX100-SM1550

3 Years

9x5x15CD-Ship8

N/A

XG-SFP-ZR-SM1550

3 Years

9x5x15CD-Ship8

N/A

40G-AOC-5M

3 Years

9x5x15CD-Ship8

N/A

40G-QSFP-SR-MM850

3 Years

9x5x15CD-Ship8

N/A

40G-QSFP-LSR-MM850

3 Years

9x5x15CD-Ship8

N/A

40G-QSFP-LR4-SM1310

3 Years

9x5x15CD-Ship8

N/A

40G-QSFP-LR4-PSM-SM1310

3 Years

9x5x15CD-Ship8

N/A

100G-QSFP-LR4-SM1310

3 Years

9x5x15CD-Ship8

N/A

CON-DB9/RJ45-2M

3 Years

9x5x15CD-Ship8

N/A

MINI-GBIC-SX-MM850

3 Years

N/A

MINI-GBIC-LX-SM1310

3 Years

N/A

Mini-GBIC-GT

3 Years

N/A

MINI-GBIC-LH40-SM1310

3 Years

N/A

MINI-GBIC-ZX80-SM3050

3 Years

N/A

XG-SFP-AOC1M

3 Years

N/A

XG-SFP-AOC3M

3 Years

N/A

XG-SFP-AOC5M

3 Years

N/A

XG-SFP-AOC10M

3 Years

N/A

XG-SFP-LR-SM1310

3 Years

N/A

XG-SFP-SR-MM850

3 Years

N/A

PoE Adapters

RG-E-130(GE)

3 Years

N/A

RG-E-120(GE)

3 Years

N/A

 

 

Definition of the Warranty Term

  1. A warranty is available during a specific time period (the “Warranty Period”) commencing from the Warranty Start Date. The Warranty Start Date will be activated 90 days after original shipment by Ruijie Networks, See the Ruijie Networks Standard Warranty Terms at https://www.ruijienetworks.com/support/service_38  for more details.

 

  1. Return For Repair may be 9x5x15CD-Ship or No SLA.  Delivery time is calculated from the time when Ruijie Authorized Service Representative accepts the faulty parts to the time when Ruijie repair center sends out the spare part(s).

 

  1. Ruijie Networks One-to-One Replacement Service ("Replacement Service") service policy provides replacement of a product purchased by you if defects are found during the warranty. After a product failure occurs, you will receive a replacement product of the similar kind, quality, and value.

 

3.1 The defective product covered Ruijie Networks One-to-One Replacement Service shall be delivered to Ruijie Networks' distributor within the warranty period and the replacement will be finished within 15 work days upon reception of the defective product. The customer can contact Ruijie Networks' distributor at https://www.ruijienetworks.com/partner/locator , which will be updated over time.

 

3.2 The customer can contact the manufacturer for instructions to determine whether the failure is caused by a circumstance that can be corrected by circumstance. If the failure is not covered by replacement service or if the product is found to be non-defective, the product will be returned to customer and customer shall bear the two-way freight.

 

  1. All generally available software releases can be downloaded during the warranty period after purchase of product. And the software releases will be accessible on the official website at https://www.ruijienetworks.com/support/software-downloads ;

 

  1. 7*14(UTC +8) remote technical support is provided via  Ruijie Service Portal (https://caseportal.ruijienetworks.com/) and  Ruijie Live Chat Support (https://www.ruijienetworks.com/rita ) for the entire warranty period for the purposes of diagnosing hardware or software defects;

 

  1. 24x7 online self-services support is provided for the entire warranty period via Ruijie Technical Support Robot (https://www.ruijienetworks.com/rita ) for the purposes of diagnosing hardware or software defects;

 

  1. The Limited Lifetime Warranty (RG-LLW) is available for selected models in different regions / countries, Limited Lifetime Warranty Period is limited to five (5) years from the announcement of discontinuance (EOS) or 10 Years maximum in general, and The RG-LLW product list will be updated over time.

 

  1. Fifteen (15) Calendar Days (“15CD-Ship”); Delivery time may vary depending on customer shipping location and the Ruijie Networks Spare Parts Centre location and is performed on a best effort basis. Customers should allow for additional transit time due to international customs

 

Ruijie Service Product Overview

Ruijie network provides professional service products for customers who purchase products, which can meet different levels of service requirement for customers. If needed, the customer can contact the local sales team of Ruijie Networks for further consultation.

 

Service Product

Unit

Working Hours

Description

9x5x15CD-S Basic RFR Service

Year

9*5*15CD

Hardware RFR Service:A repaired device will be shipped out within 15 calendar days after Ruijie receives the defective device. Available nine (9) hours a day, five (5) days a week(local public holidays excluded).

9x5xNBD AHR Standard Service

Year

9*5*NBD

A replacement device will be delivered to the customer site by the next business day after the RMA is confirmed by Ruijie. If the RMA request is created after 15:00 (local time), it will be accepted on the next business day.

24x7x4 AHR Golden Service

Year

24*7*4H

Available 24 hours a day, seven days a week. A replacement device will be delivered to the customer site within 4 hours after the RMA request is created.

9x5xNBD Onsite Standard ServiceYear9*5*NBD

AHR: A replacement device will be delivered to the customer site by the next business day after the RMA  is confirmed by Ruijie. If the RMA request is created after 15:00 (local time), it will be accepted on the next business day.

Onsite Service: A Ruijie or Ruijie authorized engineer will arrive at the customer site on the Next Business Day once Ruijie evaluates the on-site support is necessary.

24x7x4 Onsite Golden ServiceYear24*7*4H

Available 24 hours a day, seven days a week. A replacement device will be delivered to the customer site within 4 hours after the RMA request is created.

Onsite service: A Ruijie or Ruijie authorized engineer will arrive at the customer site within 4 hours once Ruijie evaluates the on-site support is necessary.

RG-PSC-Overseas

Per Project

9*5*NBD

Onsite technical support service based on project.

RG-PSI-Overseas

Per Project

9*5*NBD

Onsite hardware installation service based on project.

Man-day ServiceMan day9*5*NBDOn-site troubleshooting, Network device maintenance, Spare parts replacement support, Network device monitoring and prevention, ect.

Service offerings may vary by geographic region. Please contact your Ruijie representative to identify service levels and needs for your region.   

 

Disclaimer of Warranties

The current version of this document is provided in lieu of all other rights, conditions, and warranties. Ruijie Networks makes no other express or implied warranty with respect to the software, hardware, products, documentation, or support from Ruijie Networks, including, without limitation, any warranty of merchantability, fitness for a particular purpose, and non-infringement of third party rights. Ruijie Networks does not assure that any product will be error-free, or that any defect that may exist in its product can be corrected. In no event shall Ruijie Networks be liable for cost of procurement of substitute goods, lost profits, or any other special, indirect, consequential, or incidental damage (including but not limited to lost data) however caused, regardless of whether Ruijie Networks has been advised of the possibility of such damage.