Ruijie Networks provides Spare Parts Service to guarantee the soonest restoration of users’ network. With this service, users who counter network equipment faults can find out the fault components through remote support of Ruijie Networks service hotline. Ruijie Networks shall send out the parts at the appointed time. Receiving the parts, users shall replace the fault components and return them to the manufacturer for repair.

The Spare Parts Service can be provided in one-year period or by case. Both service types can help users restore their business networks as soon as possible. Ruijie Networks suggests users purchase the one-year Spare Parts Service, so that we can build preventive parts inventory and maximize our service quality.

Service Functions and Features

·The parts are stored in the nearest parts center from the users to guarantee the fastest response.
·The fastest response to parts replacement dispenses with waiting for onsite maintenance staff and reduces the whole recovery time.
·Ruijie Networks provides a variety of remote fault diagnoses (service hotline and online instructions) and handling suggestions.

Differential response time is set up to meet various requirements of users from different industries.